Credit is equivalent to store liability.
When you issue credit:
You are committing future value.
Best Practices:
✔ Do not over-issue credit without tracking
✔ Keep internal notes
✔ Monitor total outstanding credit
✔ Reconcile credit against campaign plan
Common Scenarios & Handling
🔹 Customer Wants Refund
Option A: Refund cash
Option B: Issue credit
Credit keeps revenue inside system.
🔹 Customer Credit Not Appearing
Check:
✔ Is credit payment enabled?
✔ Does customer have available balance?
✔ Is customer logged into correct account?
🔹 Need to Adjust Credit
You may manually:
✔ Add additional credit
✔ Adjust incorrect amount
Always record reason internally.
Important Notes
✔ Credit is customer-specific
✔ Credit cannot be transferred
✔ Credit must be manually issued
✔ Credit is deducted only when customer applies it
OR
✔ The merchant manually amends the credit balance
Important Behavior
• Credit remains in the customer account until used
• Placing an order does not automatically deduct credit
• Credit is deducted only at checkout when selected
• Merchant can manually adjust balance if necessary