This happens if:

• The 1st commenter edited or deleted their comment
• The 2nd commenter commented using the correct format first
  Boxify does not capture edited comments.

Tips:

• Prepare keywords and stock before going live
• Open Boxify Live Window to monitor orders
• Keep stock quantities updated
• Remind customers to comment using exact keywords

Possible reasons:

• Customer commented incorrectly or edited comment
• Stock quantity was 0 at time of order
• Keyword was not activated yet
  Check Keywords → Filters → Active to confirm.

No. Keywords must contain letters and/or numbers only. Product description can use any language.

Customers comment the product keyword, e.g., A1+1. Boxify will:

1. Capture the comment

2. Create an order

3. Send order notification via Messenger

4. Customers click to get the shopping cart link

• Incorrect keyword format

• Keyword not activated

• Stock is 0

• Facebook API delay

• Customer edited the comment (Boxify does not capture edited comments)

No. Duplicate keywords are not allowed. The old one will be deactivated by the system automatically. Check your keyword first before creating it

Yes, numbers are allowed, but still must match exactly when customers comment.

Usually within 5–10 seconds after saving in the system.

The format must include:

• No edits or extra symbols

• Correct keyword

• Quantity (optional, if allowed)

To prevent duplicates, the system ignores identical comments within 5 minutes.

If the customer commented and then deleted the comment, the system may have already captured the order.

• Facebook API delay

• Internet connection issues

• High traffic during live selling

• Most delays resolve automatically.