Blacklist Customers

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The Blacklist feature stops specific customers from placing new orders through Boxify. Use it for fake buyers, customers who repeatedly skip payment, or any account you no longer want to sell to.

What happens when you blacklist a customer

• Boxify will not collect any new orders from that customer.
• Comments like A01+1 on your live sessions will not create orders.
• Existing orders are not affected — you still need to handle them manually.
• The customer can still comment on your posts and live sessions as normal.
• The customer is not blocked on Facebook or Instagram. Blacklist only stops order collection inside Boxify.

How to blacklist a customer

1. Go to Contacts.
2. Search for the customer.
3. Select their profile.
4. Click Edit, then toggle Blacklisted to blue.
5. Click Save.

A Blacklisted chip now shows on the contact’s page.

Blacklist several customers at once

From the Contacts list (Business plan only):

1. Go to Contacts and tick the customers.
2. Click Edit Blacklist.
3. Switch the toggle to Blacklist. Switch it to Un-Blacklist to reverse it later.
4. Click Update.

From the Orders list (Business plan only):

1. Go to an orders list and tick the orders.
2. Click Blacklist.
3. In the “Are you sure you want to blacklist them?” dialog, click Blacklist. The customers behind those orders are blacklisted.

While cancelling orders in bulk:

1. Go to an orders list and tick the orders.
2. Click Status and choose Cancelled.
3. Tick Blacklist customer, then click OK on the “Blacklisted customers can comment but cannot place orders. Are you sure?” prompt.
4. Click Update.

While cancelling order items in bulk:

1. Go to Order Items and tick the items.
2. Click Edit.
3. Tick Status and choose Cancelled. Blacklist customer is only available once you have done this.
4. Tick Blacklist customer. There is no confirmation prompt here.
5. Click Update.

Note

On the Orders list, the Blacklist and Status buttons are hidden when your selection includes shipped or cancelled orders, unless Allow Editing Completed Orders is ticked in Settings › General › Parameters. Boxify shows “Shipped or cancelled orders are not editable” instead.

When to use Blacklist

Use Blacklist when a customer:

• Repeatedly places orders but does not pay.
• Places fake or manipulative orders.
• Abuses order stacking.

Example

A customer keeps commenting A01+1 but never completes payment. After you add them to the Blacklist, their next A01+1 comment is ignored by Boxify. No order is created, and you do not need to cancel anything manually.

See also:

• Customers Contact
• Customer checkout process
• VIP Tier