Credit — Overview & How It Works
Store credit lets you assign a balance to a customer that they can spend on future orders — making it one of the simplest tools for keeping customers coming back.
Credit helps you:
- Encourage repeat purchases
- Retain existing customers
- Reward loyalty
- Handle compensation without refunding cash
- Reduce refund friction
When to use credit
Section titled “When to use credit”Loyalty reward
Section titled “Loyalty reward”Instead of giving an immediate discount, give RM10 credit for the customer’s next purchase. The customer returns to spend it, and you secure a second order.
Compensation or service recovery
Section titled “Compensation or service recovery”When something goes wrong — a late shipment, a minor defect, or a service issue — issue credit instead of a cash refund. You maintain revenue and preserve the customer relationship.
Promotional campaign
Section titled “Promotional campaign”Example: “Spend RM150 today and receive RM15 store credit.”
The customer gets a reward and you create a reason for them to return.
Shipping offset
Section titled “Shipping offset”Instead of offering free shipping, give credit equal to the shipping cost. Customers feel they “own” the credit, which often converts better than a free shipping offer.
How credit works in Boxify
Section titled “How credit works in Boxify”Credit is stored per customer. Each customer has their own individual balance. Credit is not transferable between accounts.
Credit does not expire automatically. By default, credit stays in the customer’s account until they use it. You control when credit is issued and can manually adjust balances.
Credit is used as payment at checkout. When you have credit payment enabled, customers see their available balance and can choose to apply it. Credit works like an internal store balance and reduces the amount the customer needs to pay.
If credit exceeds the order total, the remaining balance stays in the customer’s account.
Credit vs. Voucher
Section titled “Credit vs. Voucher”| Voucher | Credit | |
|---|---|---|
| Requires a code | Yes | No |
| Has an expiry | Usually | No (unless manually removed) |
| How it works | Campaign-based discount | Stored balance |
| Usage | Applies to one order | Can be used partially across orders |
Credit behaves like stored value. A voucher is a one-time discount.
Why credit is more powerful for retention
Section titled “Why credit is more powerful for retention”A voucher gives an immediate discount and is done. Credit creates a reason for the customer to come back.
Instead of: “RM20 off today”
Try: “Receive RM20 credit for your next purchase”
You secure today’s revenue and create tomorrow’s order at the same time.
See also: