Credit — Overview & How It Works

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Store credit lets you assign a balance to a customer that they can spend on future orders — making it one of the simplest tools for keeping customers coming back.

Credit helps you:

• Encourage repeat purchases
• Retain existing customers
• Reward loyalty
• Handle compensation without refunding cash
• Reduce refund friction

When to use credit

Loyalty reward

Instead of giving an immediate discount, give RM10 credit for the customer’s next purchase. The customer returns to spend it, and you secure a second order.

Compensation or service recovery

When something goes wrong — a late shipment, a minor defect, or a service issue — issue credit instead of a cash refund. You maintain revenue and preserve the customer relationship.

Promotional campaign

Example: “Spend RM150 today and receive RM15 store credit.”

The customer gets a reward and you create a reason for them to return.

Shipping offset

Instead of offering free shipping, give credit equal to the shipping cost. Customers feel they “own” the credit, which often converts better than a free shipping offer.

How credit works in Boxify

Credit is stored per customer. Each customer has their own individual balance. Credit is not transferable between accounts.

Credit does not expire automatically. By default, credit stays in the customer’s account until they use it. You control when credit is issued and can manually adjust balances.

Credit is used as payment at checkout. When you have credit payment enabled, customers see their available balance and can choose to apply it. Credit works like an internal store balance and reduces the amount the customer needs to pay.

If credit exceeds the order total, the remaining balance stays in the customer’s account.

Credit vs. Voucher

	Voucher	Credit
Requires a code	Yes	No
Has an expiry	Usually	No (unless manually removed)
How it works	Campaign-based discount	Stored balance
Usage	Applies to one order	Can be used partially across orders

Credit behaves like stored value. A voucher is a one-time discount.

Why credit is more powerful for retention

A voucher gives an immediate discount and is done. Credit creates a reason for the customer to come back.

Instead of: “RM20 off today”

Try: “Receive RM20 credit for your next purchase”

You secure today’s revenue and create tomorrow’s order at the same time.

Managing Credit Responsibly

Credit is a commitment you make to a customer — when you issue credit, you are promising future value from your store. Manage it carefully.

Tip

• Do not issue credit without tracking it.
• Keep internal notes explaining why each credit was issued.
• Monitor your total outstanding credit balance regularly.
• Reconcile credit issued against your campaign plan.

Common Scenarios

Customer wants a refund

You have two options:

• Option A: Refund cash to the customer.
• Option B: Issue credit instead.

Issuing credit keeps the revenue inside your store and encourages the customer to return.

Customer’s credit is not appearing at checkout

Check the following:

1. Confirm that credit payment is enabled in Settings.
2. Confirm the customer has an available credit balance.
3. Confirm the customer is logged into the correct account.

You need to adjust a credit amount

You can manually add credit or correct an incorrect balance at any time through the customer’s profile. Always record the reason internally when you make an adjustment.

How Credit Behaves

Note

• Credit is tied to the individual customer — it cannot be transferred to another account.
• Credit is not given automatically. You must issue it manually.
• Placing an order does not deduct credit. Credit is only deducted when the customer chooses to apply it at checkout.
• You can manually adjust a customer’s credit balance at any time if needed.
• Credit remains in the customer’s account until they use it. There is no automatic expiry unless you manually remove it.

See also:

• Credit — Setup

• Advanced Campaign Combination Guide