Waitlists (Backorder)

Open in ChatGPT

Waitlists let you collect customers who want an out-of-stock or unreleased product, then notify them and create orders for them when stock arrives.

How It Works

Step 1 — Enable Backorder on the Keyword

1. Open the keyword for the product.
2. Tick Allow Backorder.

This allows customers to attempt ordering even when stock is at zero.

Step 2 — Customer Tries to Order (Out of Stock)

When a customer places an order and the item has no stock:

• The system tells the customer the product is out of stock.
• The customer is automatically added to the Waitlist.

No manual action is needed from you.

Step 3 — View the Waitlist

Go to Boxify Dashboard › Others › Waitlists to see all customers waiting for each product.

Step 4 — Notify Customers When Stock Arrives

1. Go to Waitlists.
2. Select the customers waiting for the restocked product.
3. Click the FB icon (top right) →
4. Send your notification message.

Step 5 — Convert Waitlist Entries to Orders (Optional)

Instead of waiting for customers to order again yourself, you can create orders on their behalf.

1. Select the customers inside the Waitlist.
2. Click Convert (top right).
3. The system creates an order for each selected customer.

This is useful during live selling or when releasing limited stock quickly.

Converting Waitlists — Important Notes

When you click Convert, a confirmation window appears.

You must choose how the keyword should be applied.

Option 1 — Use Keyword from “Waitlist”

Select Waitlist to use the original keyword that triggered the waitlist entry.

Use this when:

• The restocked item is exactly the same.
• You want to keep the original product setup.
• Pricing and configuration have not changed.

Option 2 — Manual Assign

Select Manual Assign to pick a different keyword for the order.

Use this when:

• The item has a new keyword.
• The original keyword is inactive.
• You want to change the price or stock source.

Requirements Before Converting

Before clicking Convert, make sure:

1. The selected keyword is active.
2. There is enough stock available.
3. Quantity limits on the keyword are valid.

Caution

If any of these conditions are not met, the conversion will fail.

How the System Treats Converted Orders

The system processes a converted waitlist entry the same way it processes a comment order. All keyword rules apply, including stock validation and quantity limits.

See also:

• Set up the Waitlists
• Waitlists as Event Notification
• Promotions & Customer Retention Overview