Send Payment Links
A payment link opens the customer’s shopping cart, where they pay and enter their shipping details. You can send it one order at a time, send it to every unpaid order at once, or let customers fetch it themselves.
The 24-hour rule
Section titled “The 24-hour rule”Facebook only lets you message a customer within 24 hours of their last message to your page. This is the single biggest reason payment links fail to arrive.
When a customer messages your page first, they open a 24-hour window, and Boxify can deliver their payment link normally. See the Facebook Messenger policy for details.
Send one payment link
Section titled “Send one payment link”- Open the order.
- Click the FB button in the top right.
- Click SEND.
If you cannot find the FB button, the customer has not yet messaged your page. See Troubleshooting FB Messaging.
If the customer has strong privacy settings, the button is unavailable. Copy the link manually instead — see Copy the link and send it yourself.
About Force Send
Section titled “About Force Send”Force Send messages customers who are outside the 24-hour window.
Send payment links in bulk with Mass FB send
Section titled “Send payment links in bulk with Mass FB send”Mass FB send sends payment links to many customers in one action.
- Go to Tools in the left menu.
- Click Mass FB send.
Copy the link and send it yourself
Section titled “Copy the link and send it yourself”Use this when the FB button is unavailable.
- Open the order and go to the MSG tab.
- Copy the message.
- Paste it into Messenger and send it to the customer yourself.
Let customers fetch their own link
Section titled “Let customers fetch their own link”This is the most reliable option, because the customer messaging you opens a fresh 24-hour window.
- Tap the My Shopping Cart button in the order notification in Messenger.
- Type
cartin your page’s Messenger. - Use the persistent menu you set up in Messenger, so customers can check their cart anytime.
See also: