Send Payment Links

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A payment link opens the customer’s shopping cart, where they pay and enter their shipping details. You can send it one order at a time, send it to every unpaid order at once, or let customers fetch it themselves.

The 24-hour rule

Facebook only lets you message a customer within 24 hours of their last message to your page. This is the single biggest reason payment links fail to arrive.

When a customer messages your page first, they open a 24-hour window, and Boxify can deliver their payment link normally. See the Facebook Messenger policy for details.

Send one payment link

1. Open the order.
2. Click the FB button in the top right.
3. Click SEND.

At the Active step, the stage bar also has a Send cart to customer button (shown only when the customer can be messaged). Sending the cart moves the order to Waiting for payment.

If you cannot find the FB button, either the order is an offline order (no customer linked) or the customer has not yet messaged your page. For an offline order, copy the link and send it yourself. Otherwise, see Troubleshooting FB Messaging.

If the customer has strong privacy settings, the button is unavailable. Copy the link manually instead — see Copy the link and send it yourself.

What the FB button does

Click FB to open the FB send cart dialog, then click Send. Boxify first sends a standard message with the cart link. If Facebook refuses it because the customer has not messaged your page within the last 24 hours, Boxify automatically falls back to a Utility Message. Tick Text only if the customer cannot see the message in the app. There is no separate Force Send button. See Facebook Utility Messages.

Caution

Do not message customers who have gone quiet unless you need to. If they block or report the message, Facebook may issue a warning to your page. See Facebook Blocked My Account from Sending Messages.

Send payment links in bulk with Mass FB send

Mass FB send sends payment links to many customers in one action.

1. Go to Tools in the left menu.
2. Click Mass FB send.

Note

Mass FB send only sends to orders with the status Active.

Caution

Boxify has updated the FB button and Mass FB send to follow Facebook’s changes. Read Troubleshooting FB Messaging before using it. If it does not work for a customer, send the link manually.

Copy the link and send it yourself

Use this when the FB button is unavailable.

1. Open the order and go to the MSG tab.
2. Copy the message.
3. Paste it into Messenger, WhatsApp or wherever you talk to the customer, and send it yourself.

Let customers fetch their own link

This is the most reliable option, because the customer messaging you opens a fresh 24-hour window.

1. Tap the My Shopping Cart button in the order notification in Messenger.
2. Type cart in your page’s Messenger.
3. Use the persistent menu you set up in Messenger, so customers can check their cart anytime.

Caution

If the shopping cart button is disabled, customers cannot request their cart. Check it under Settings › General › Parameters, scroll to General Settings › *Shopping Cart, and confirm Enable Shopping Cart is ticked.

Note

The system sends only one shopping cart message every 5 minutes to prevent spam.

See also:

• Order Management Workflow
• Troubleshooting FB Messaging
• Set up Auto reply in the messenger
• Facebook Blocked My Account from Sending Messages