Unable to upload the receipt via phone

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Some phones cannot upload receipts because of how Facebook Messenger opens web pages inside its built-in browser. Only Facebook can fix this limitation. Use one of these workarounds instead.

Workarounds

1. Tap Copy link, paste the link into an external browser such as Chrome or Firefox, then upload your receipt from there.
2. Ask the customer to send the receipt directly through Facebook Messenger.

See also:

• Customers Commented Correct Keyword but No Order Was Created
• Do this if your customers do not receive the Order or Shipped notification