Find Orders and Items

Open in ChatGPT

Boxify gives you two lists to search: All Orders for whole orders, and Order Items for the individual items inside them. Both use the same ADD FILTER button.

The order lists in the left menu

Under Orders you will find five lists. Four of them are All Orders with a status filter already applied and locked.

List	What it shows
Active Orders	Orders that can still stack: Active, Waiting for payment, Waiting for online payment, Paid, and On hold.
Paid Orders	Orders with the status Paid.
Awaiting Payment	Orders with the status Waiting for payment or Waiting for online payment.
Ready to Ship	Orders with the status Ready to ship.
All Orders	Every order, with no status locked.

Note

On the four preset lists, the order status filter is shown as Order status (preset) and cannot be changed. Use All Orders when you need to filter by a different status.

Filter the All Orders list

1. Go to Orders › All Orders.
2. Click ADD FILTER and choose a filter.
3. Enter your search value. Add more filters to narrow the results further.

Available filters

Filter	What it searches
Customer name	The buyer’s name
Order Number	Unique order identifier
DO/INV Number	Delivery order or invoice number (numbers only)
Tracking Number	Courier tracking reference
Description	Item description
Order status	Current status of the order
Shipping Method	The shipping method selected
DO/INV Printed	Whether the DO or invoice has been printed
Postal Code	Customer’s postcode (numbers only)
Created from / Created to	Date and time the order was created
Updated from / Updated to	Date and time the order was last updated

Note

Created from already has a date filled in when the list loads. Clear it or change it if you are looking for older orders.

An update can be any change made to the order — such as item status, price, description, order status, shipping option, override shipping, DO/INV printed, tracking number, or image upload.

Filter the Order Items list

1. Go to Order Items in the left menu.
2. Click ADD FILTER and choose a filter.

Available filters

Filter	What it searches
Search by keyword	The keyword used to order the item
Item	The item itself
Tags	Your internal order item tags
Status	The item status — New, Paid, or Cancelled
Channel	Where the order came from
Created from / Created to	Date and time the order was created
Updated from / Updated to	Date and time the item was last updated

An update can be any change made to the item, such as status, price, description, quantity, weight, or cost.

Note

There is no order status filter on the Order Items list. The order’s status is shown as a column, but you cannot filter on it here. Use All Orders if you need to filter by order status.

Find one order by its order number

If a customer’s Facebook name has special characters, or the customer changed their name after placing an order, searching by name will not work. Use the order number instead — every order has a unique number that never changes.

Where to find the order number

From the payment link in Messenger — the order number appears in the shopping cart message sent to the customer.

Messenger > Shopping Cart sent to customer

From the order view — open any of the order lists, then click the customer’s name. The order opens in a new tab, and the Order number is shown in the summary on the SUMMARY tab.

Admin Panel > Orders > click customer name

Filter by order number

1. Go to Orders › All Orders.
2. Click ADD FILTER and select Order Number.
3. Enter the order number to find the order.

Tip

On your phone, QR scan opens a customer’s order instantly without typing anything.

See also:

• About the QR Code
• Order Item Tags
• Pack Orders
• Order Statuses