Promotions & Customer Retention Overview

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Boxify’s Promotions and Customer Retention tools help you increase sales and keep customers coming back — without relying on broadcast messaging.

Each tool targets a different part of the customer journey. Choose the one that matches your goal.

Promotions — Drive Immediate Purchases

Use these tools to create urgency and stimulate orders during a live or campaign:

• Vouchers — give customers a discount code to redeem at checkout.
• Prefix tags — highlight featured or discounted items with a keyword prefix.
• Lucky draws — run a prize draw to boost interaction during a live session.

Loyalty and Rewards — Keep Customers Coming Back

Use these tools to reward customers who buy repeatedly:

• Store credit — give customers credit they can spend on future orders.
• VIP tiers — group customers by spending level and offer tier-specific benefits.
• Loyalty rewards — recognise and reward your most active buyers.

Customer Re-engagement — Recover Lost Demand

Use these tools to bring back customers who showed interest but did not buy:

• Waitlists — let customers join a list for out-of-stock items and notify them when stock returns.
• Restock notifications — automatically message interested buyers when a product is available again.

Choose the tool that fits your current campaign objective.

See also:

• Voucher Setup & Configuration
• Voucher Campaign Strategy Guide
• Waitlists (Backorder)
• Shipping Strategy Design Guide