Run Your Live Session

Open in ChatGPT

A suggested flow for running a live session with Boxify. Adjust the sequence to suit your own process.

Before you start

• Read Order Statuses to understand how order statuses work.
• Read Admin Panel Overview to familiarise yourself with the panel layout.

Before the live session

1. Open the Keywords page and check the keywords and stock quantities you plan to sell. If an item’s stock is zero, customers cannot order it — top it up before you start.
2. Tap the Export button (top right of the Keywords page) to download your keyword list as Excel. Print it for reference during the stream, and copy the keywords straight into a pinned comment so you do not have to retype them.

Learn how to create keywords

During the live session

1. Pin your keywords, prices, and products as a comment at the start. Customers who join late can scroll up to see what is available.

2. Announce each keyword clearly as you present the item, and remind customers to comment the keyword plus quantity — for example, A01+2.

3. Watch the Stock Left column on the Keywords page to track remaining inventory.

   

   Go to Menu › Keywords › Stock Left column.

   Caution

   Do not edit stock during the live. Orders placed while you are typing get overwritten, and the count is wrong from then on — see how to update stock quantity.

4. Handle item swaps carefully. If a customer wants a different item, ask them to comment the new keyword to place a fresh order, then have your customer service team cancel the unwanted item.

   Note

   Only orders placed by keyword comment deduct stock automatically — manually created orders do not.

The 5-minute duplicate comment rule

Facebook’s spam filter blocks duplicate comments within 5 minutes, so Boxify counts each identical keyword comment in that window as one order. There is one exception:

• Customer S comments A01+1, then wants 2 units total. S must wait 5 minutes and comment A01+1 again. Boxify combines both into an order of 2 units.
• Customer Z comments A02+1, then immediately wants 3 units total. Z can comment A02+2 right away — a quantity increase is processed without the 5-minute wait. Boxify combines both into an order of 3 units.

After the live session

Move your orders from Active to Shipped by following the Order Management Workflow: send payment links, reconcile payments, set orders to Ready to Ship, then upload tracking numbers.

Tip

Leave an order as Paid rather than Ready to Ship if the customer is still adding items — that is how order stacking saves them a second shipping fee.

See also:

• Order Management Workflow
• Order Statuses
• Guide Your Customers to Use Boxify