Message Settings

This article explains each message setting in Boxify and when to turn it on or off.

These settings control the automatic messages Boxify sends to customers during ordering and fulfilment. You will find them under Settings › General › Parameters.

1. Disable Shipping Notification Message

Stops Boxify from automatically sending a shipping notification to customers when their order is shipped.

Disable Shipping Notification Message setting

Turn this on if you prefer to notify customers yourself. When on, customers will not receive automatic shipping updates from the system.

2. Disable Manual Force Send Shopping Cart

Prevents you from manually sending the shopping cart message to a customer.

Disable Manual Force Send setting

Turn this on if you want the system to control cart messages automatically. When on, manual cart reminders cannot be sent.

3. Order Notification Shows Unit Price

Adds the price of each item to the order notification message customers receive.

Order Notification Shows Unit Price setting

When turned on, customers see a price breakdown per item. When turned off, only the total amount is shown.

Order notification with unit price visible

Turn this on if customers regularly ask for a price breakdown.

4. Disable Order Notification Message in Messenger

Stops Boxify from automatically sending order confirmation messages to customers.

Disable Order Notification Messages setting

Turn this on only if you have another way to confirm orders with customers. When on, customers will not receive system-generated confirmations.

5. Enable Out-of-Stock Notification

Automatically sends customers a message when an item they tried to order is out of stock.

Enable Out of Stock Notification setting

Out of stock notification example

6. Allow Force Sending of Shipping Message

Lets you re-send a shipping notification to a customer who has already received one.

Turn this on if you sometimes need to resend shipping details — for example, after correcting a tracking number.