Message Settings
This article explains the customer messages Boxify sends automatically and how to control them. There are two places to configure them:
- Message toggles under Settings › General › Parameters, which turn automatic messages on or off.
- Message templates under Settings › Messaging, where you edit the Order Notification and Payment Message content.
Message toggles
Section titled “Message toggles”Find these in the Message section of Settings › General › Parameters.
Disable Shipping Notification Message
Section titled “Disable Shipping Notification Message”Stops Boxify from automatically sending a shipping notification to customers when their order is shipped.
Turn this on if you prefer to notify customers yourself. When on, customers will not receive automatic shipping updates from the system.
Order Notification Shows Unit Price
Section titled “Order Notification Shows Unit Price”Adds the price of each item to the order notification message customers receive.
When turned on, customers see a price breakdown per item. When turned off, only the total amount is shown.
Turn this on if customers regularly ask for a price breakdown.
Disable Order Notification Message in Messenger
Section titled “Disable Order Notification Message in Messenger”Stops Boxify from automatically sending order confirmation messages to customers.
Turn this on only if you have another way to confirm orders with customers. When on, customers will not receive system-generated confirmations.
Enable Out-of-Stock Notification
Section titled “Enable Out-of-Stock Notification”Automatically sends customers a message when an item they tried to order is out of stock.
Order notification
Section titled “Order notification”The order notification is the automatic message Boxify sends to a customer as soon as their order is placed successfully. It confirms the order was received and shows key order details.
By default, the notification shows:
- Customer name
- List of items ordered
- Quantity of each item
- Total amount
If you turn on Order Notification Shows Unit Price, it also shows the unit price of each item.
To configure it:
-
Go to Settings › Messaging › Order Notification.
Payment message
Section titled “Payment message”The Payment Message is sent together with the shopping cart link when a customer requests their shopping cart in Messenger. Use it to give customers your bank account details and shipping fees.
What to include:
- Shipping fees. List your shipping zones and prices clearly, for example West Malaysia – RM10 and East Malaysia – RM20. If you ship to several zones, put each zone and its fee on a separate line.
- Bank account details (for bank transfer payment). List your bank name, account name, and account number, for example ABC Sdn Bhd, UOB Bank, 123456789090. Keep it short and clear.
To set it up:
-
Go to Settings › Messaging › Payment Message.
-
Type your message in the text box on the right, or keep the default template.
See also: