System Overview
Boxify captures orders from your Facebook Live automatically so you spend less time on admin and miss fewer sales.
How orders are captured
Section titled “How orders are captured”Customers place orders by commenting a keyword during your live or on a post. Boxify picks up the comment and creates the order instantly.
Set up important info, shipping, and auto-messages
Section titled “Set up important info, shipping, and auto-messages”- Important Info: Add a note shown to customers before payment — for example, your bank account number, payment deadline, or delivery schedule.
- Shipping Options: Set the shipping choices available to your customers at checkout, including how the fee is calculated.
- Auto-messages: Customize the messages Boxify automatically sends to customers when their order status changes.
Payment methods
Section titled “Payment methods”- Online payment: Connect a payment gateway so customers can pay instantly online. This speeds up order processing.
- Offline payment: Customers pay by bank transfer and upload a receipt to the system.
- Payment reconciliation: Match payments to orders so both you and your customers have a clear record.
Orders stack automatically
Section titled “Orders stack automatically”Boxify is designed to stack multiple orders from the same customer into one shipment. This benefits both sides.
For you as the seller:
- You never miss an order from a customer.
- Admin work is faster.
- You use less paper.
For your customers:
- They save on shipping fees.
- Their ordered items are clearly listed so there is no confusion at payment time.
Stock management
Section titled “Stock management”- Stock is deducted automatically when a customer successfully places an order.
- Stock is restored automatically if the order is cancelled.
- The backorder (waitlist) feature lets customers join a waitlist when an item is sold out.
Sell from posts
Section titled “Sell from posts”Create a post to let customers place orders outside of your live session. Posts increase both sales and post engagement on your Facebook page.
Webstore
Section titled “Webstore”Your webstore gives customers a dedicated page to browse and buy from your shopping cart.
Analytics and reports
Section titled “Analytics and reports”The analytics dashboard shows your sales performance. You can export reports at any time to use for planning.
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Boxify Support Team
See also: