Adding Keywords

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A keyword is the short code your customers type in a Facebook comment to place an order. They comment the keyword followed by the quantity — A01+1 orders one unit of A01.

Boxify is forgiving about how customers type it:

• Spaces do not matter. A01+2, A01 +2 and A01 + 2 are all read as two units.
• Capitals do not matter. a01+1 works the same as A01+1.

Each product needs its own keyword in Boxify.

How to create a keyword

The video above walks you through creating a keyword. Here is a summary of each field:

• Fields marked with * are required. You can leave quantity fields at the system default.
• SKU (Stock Keeping Unit) — a code you use to identify a product and track its stock level.
• Min. & max. quantity — limits how many units a customer can order in one comment.
• Allow backorder — when stock runs out, customers join a waitlist instead of being turned away. You can notify them or convert their waitlist entry to a real order when stock arrives.
• Allow in web — makes the item available in your webstore.
• Categories & Variants — these are for the Webstore. Leave them blank if you have not set up a webstore yet.

How to update stock quantity

Danger

Never edit stock while you are selling. You read Stock left as 10, decide to add 10, and type 20 — but customers ordered in the seconds between reading and typing, so your 20 overwrites the real figure and the count is wrong from then on. Update stock before a live session or after it, never during.

Two numbers track each keyword:

• Stock — everything you have ever put up for sale
• Stock left — how many of those are still available

When new stock arrives, add the new quantity to both. That keeps Stock as the running total you have offered, so the difference between the two tells you how much you have sold.

1. Go to KEYWORDS in the left menu.
2. Select the item and click Edit in the top right.
3. Add the new quantity to Stock and to Stock left.

For example, you listed 10 units and sold them all:

	Stock	Stock left
Before restocking	10	0
After restocking 10 more	20	10

Raising only Stock left would leave Stock at 10 while 20 units have actually been offered, and your sold figure would be wrong.

Note

If a customer cancels an order, their stock is automatically returned to Stock left — you do not need to update it manually.

When an item sells out

If you have the Boxify AI Assistant enabled, it replies to customers who comment on a sold-out keyword and suggests similar products, instead of leaving them with no answer.

Tiered prices

Tiered pricing lets you set special prices for specific quantities. When a customer orders exactly that quantity, the discounted price applies automatically.

You set a price for an exact quantity. For example:

Quantity	Price
3 units	$10
6 units	$18

If a customer orders exactly 3 units, they pay $10. If they order exactly 6, they pay $18. Any other quantity — say 4 or 5 — is charged at your normal price.

Caution

Tiered pricing only activates on an exact quantity match. Ordering more or fewer units than a defined tier uses the regular price.

To set it up, go to Edit Keywords or Bulk Edit Keywords, find the tiered pricing option for the product, then add your quantity and price combinations and save.

See also:

• Get the video-embedded link from Youtube & Facebook.
• How to Use Description Tags as Promotion Tools
• Bulk Upload Photos & Video Links
• Bulk upload keywords