About Webstore

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Boxify Webstore lets your customers browse and buy your products any time — not just during a live stream.

Customers can reach your webstore through your Facebook page’s Shop button, through Messenger, or from inside their shopping cart.

Why use Webstore

• Customers can buy after your live stream ends, whenever it suits them.
• Items from the live stream and webstore are combined into one checkout and one bill.
• A product carousel inside the shopping cart shows customers more items they can add.

How to start your webstore

1. Go to Settings › General › Parameters and tick Enable Webstore under the *Shopping Cart section.

   To show items that are out of stock, also tick Enable Display of Out-of-Stock Products in Webstore just below it.

2. Go to Webstore › Categories and create at least one product category. Your webstore will not display without a category.

3. Optionally, set up a webstore keyword pattern so customers can pick a colour or size on the product page. This is the recommended way to show options. It works with the keywords you already have, for example VT100BLACKM and VT100REDL, and each colour and size keeps its own stock and price. The keyword pattern is a Business plan feature; on other plans, use variants and selections instead.

4. Connect your webstore to Facebook so customers can find it from your page, Messenger, or shopping cart.

Note

Quantity limits set on keywords during live selling do not apply to webstore orders. Customers who are blocked from comment orders can still buy through the webstore.

Connect your webstore to Facebook

Making your webstore easy to find encourages customers to browse and buy more. You can connect it to your Facebook page button, the Messenger menu, and the shopping cart.

Add the Facebook page Shop button

1. Go to Settings › General › Webstore and click Copy Webstore Link.

   Note

   Copy Webstore Link copies a Messenger link (m.me/…) that opens a chat with your page. If you want the storefront page itself — for a website button or a post — use https://fb-live.boxify.io/webstore/<your page ID>.

2. Go to your Facebook page and click the three dots icon (…), then select Edit Action Button.

3. Click Change button, select View Shop, then click Next.

4. Tick Link on Website and paste your webstore link into the field.

Tip

If the View Shop button is not available, use the Start Order button instead.

Add a Shop Now option to the Messenger menu

1. Go to Settings › General › Webstore and scroll to Add Get Started button to Messenger.
2. Click Check. If the Add Get Started button appears, click it.
3. Go to your Facebook page and click Meta Business Suite in the left menu.
4. Click the Inbox icon () in the left menu.
5. Click the Automations icon () at the top and scroll to Frequent asked questions, then click Edit.
6. Click Add another question, then click the Edit icon.
7. Type Shop now as the question text.
8. Toggle on Add on menu, then click Save Changes.

Access from the shopping cart

Customers can open the webstore directly from the shopping cart when their order is in one of these statuses: Active, Paid, On-hold, or Waiting for payment.

Set up the webstore welcome message

1. Go to Settings › General › Webstore and scroll to Welcome message template.
2. Write your welcome message and click Save.

The Product Carousel in the Shopping Cart

A product carousel headed You might like these appears inside the shopping cart. Customers can browse and add products directly from the cart before checking out, or tap View more to open your full webstore.

Caution

The carousel needs a Business or Enterprise plan and at least one product category. On the Hobbyist plan it never appears.

• Products are sorted by the most recently updated, with the newest appearing first.
• Products with zero stock are not shown in the carousel.

See also

• Create Product Categories
• Webstore Keyword Pattern
• Product Variants and Selections
• How to Assign Variants, Selections & Categories to Products