Orders with Stackable statuses
Boxify uses stackable statuses to track where each order is in the fulfilment process. Here is what each status means.
Active
Section titled “Active”A new order starts with the status Active. This means the customer has not yet opened their shopping cart link.
Waiting for Payment
Section titled “Waiting for Payment”The status changes to Waiting for Payment once the system detects that the payment link has been sent to the customer.
| Payment type | When status changes to Paid |
|---|---|
| Offline payment | When the customer uploads a payment receipt or submits their shipping details. |
| Online payment | When the customer selects the Ship Later option in their shopping cart (used to accumulate multiple orders before shipping). |
On Hold
Section titled “On Hold”Use On Hold for special situations. The customer can still complete payment (offline or online) and submit their shipping details. The status will change to Paid automatically once payment is detected.
See also: