Messenger Setup Guide — Enable Message Capture

Open in ChatGPT

This guide shows you how to enable Message Capture so customers can place orders by sending keywords directly in Messenger.

Before you start

• Your Facebook Page is connected to Boxify.
• Page permissions are active.
• Keywords are created and activated.
• Stock is allocated to the keywords.

How to enable Messenger order capture

1. Log in to your Boxify system.
2. Go to Settings.
3. Click Parameters.
4. Scroll to the Message section.
5. Tick Enable Message Capture.
6. Click Save.

Messenger ordering is now active.

What happens after enabling

Once Message Capture is on:

• Customers can send keywords via Messenger to place orders.
• Orders are created automatically when the keyword and stock are valid.
• Boxify sends the payment link and cart through Messenger.
• Messenger ordering follows the same rules as comment selling.

How customers place orders in Messenger

Customers type the keyword and quantity, for example:

A1+2

Or they type cart to retrieve their shopping cart and payment link.

When to use Messenger capture

Messenger ordering is useful when:

• Customers prefer to order privately
• Your live comment feed is moving too fast to catch all orders
• You want a backup ordering method
• You want to reduce missed comments

See also:

• Sell via Messenger
• Set up Auto reply in the messenger
• Whitelisted Domains on the Facebook page