Search Orders with Special Characters in Facebook Names

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If a customer’s Facebook name has special characters, or the customer changed their name after placing an order, searching by name will not work. Use the order number instead — every order has a unique number that never changes.

Where to find the order number

From the payment link in Messenger — the order number appears in the shopping cart message sent to the customer.

Messenger > Shopping Cart sent to customer

From the customer summary — go to Admin Panel › Menu › Paid Orders / Active Orders / All Orders, then click the customer’s name.

Admin Panel > Menu > Paid Orders / Active Orders / All Orders > click customer name

Filter by order number

1. Go to Admin Panel › Menu › All Orders.
2. Click ADD FILTER and select Order Number.
3. Enter the order number to find the order.

See also:

• Refine the search in All Orders
• Refine search in Order Items
• About the QR code