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🚀 Get Started
What is Boxify and How It Helps You
Quick Start Checklist
Test Your Ordering Process in Boxify
Admin Panel Overview
Run Your Live Session
Guide Your Customers to Use Boxify
⚙️ Setup & Settings
Connect Your Page
How to Log In to Boxify with Facebook
Check Your Facebook Business Setup
Business Basics
Setting Up Country Code, Currency, and Shipping Countries in Boxify
Important Information
Delivery Order & Invoice Fields
Payments & Shipping
Online Payment vs Offline Payment
Set up Offline Payment in Boxify
Set Up Online Payment Methods in Boxify
Set Up the Shipping Fee
Customer Messages
Message Settings
Order Notification
Payment Message
Pin Comment Template
Facebook Utility Messages
Panel & Feature Settings
Admin Panel Settings
Live Settings
Setting Up Live Window
Shopping Cart Settings
AI Connect (MCP)
Connect Your Courier
J&T Express Malaysia
DHL Express Malaysia
POS Malaysia
Ninja Van Malaysia
Line Clear Express Malaysia
Skynet Malaysia
EasyParcel
ParcelDaily
SPX Express Malaysia
Accounting (Bukku)
How to Set Up Bukku Integration in Boxify (Full Guide)
How to Post Orders from Boxify to Bukku (Create Invoices)
Boxify AI Assistant (Powered by GPT)
🔑 Keywords
Adding Keywords
Bulk Upload Keywords
Bulk Activate / Deactivate Keywords
Bulk Upload Photos & Video Links
Post the Buyers' Names List
Keywords Sync Button
Get Embedded Video Links from YouTube & Facebook
💬 Selling on Facebook & Instagram
Sell on Facebook
Sell on Instagram
Sell via Messenger
Group Comment Capture
Live Window
Manually Create Orders in Live Window
Set Up Auto-Reply in Messenger
Facebook's Graphic Overlay
📦 Orders Management
Understand Orders
Order Management Workflow
Order Statuses
About Order Items
Orders with Payment gateway
Create & Edit Orders
Manually Create Orders in the Boxify System
Edit Orders in Bulk
Split an Order
Combine Orders into One
Order Item Tags
Manage Preorders with Prefix Tags
Get Paid
Send Payment Links
Payment Reconciliation
Pack & Ship
Pack Orders
Bulk Change the Order Status
Bulk Print Delivery Orders & Invoices
Print Order Items with a Thermal Printer
Add a Tracking Number to an Order
Find & Export
Find Orders and Items
About the QR Code
Export Orders to AutoCount Excel Format
👥 Customer Management
Customer Contacts
Customer Checkout Process
Conversation Manager
Blacklist Customers
VIP Tier
Export Customer Info
🛒 Webstore
About Webstore
Connect Webstore to Facebook
Create Product Categories
Product Variants and Selections
How to Assign Variants, Selections & Categories to Products
📊 Reports
Analytics Dashboard
About Revenue
Manage Collections
Run a Report
Run a Sales Report
Run a Payment Received Report
Run an Order Status Report
Top Spenders Report
📈 Marketing & Growth
Grow Your Audience
How to Increase Your Engagement on Facebook
Live Selling Engagement Checklist
Instagram Engagement Guide
Incentivize Share: Dos & Don'ts
Comment Picker (Lucky Draw)
Promotions & Retention
Promotions & Customer Retention Overview
Marketing Messages
Voucher Setup & Configuration
Vouchers — Management & Order Handling
Voucher Campaign Strategy Guide
Credit — Overview & How It Works
Credit — Setup
Loyalty Points
Shipping Promotions
How to Use Description Tags as Promotion Tools
Shipping Strategy Design Guide
Advanced Campaign Combination Guide
Waitlists
Waitlists (Backorder)
Use Waitlists as Event Notifications
📋 Excel Tips
Extract Order Quantity
Show Mandarin/Chinese in Excel
Split Multi-Line Cell into Separate Rows in Excel
Export Order Items & Filter in Excel
Total Sales in Excel
Combine Addresses into One Line
Download and Set Up LibreOffice
Combine Text in Excel
🔧 Troubleshooting
Common Questions About Boxify FB Live
Connection & Permissions
Troubleshooting: Connecting Boxify
Facebook Permission Expiry
Remove or Refresh a Connected Facebook App
Set Boxify as Your Page's Default Messaging App
Switch From Business Suite to Business Manager
Orders Not Captured
Customers Commented Correct Keyword but No Order Was Created
Order Capture: Comment Timing Explained
Messaging Problems
Troubleshooting FB Messaging
Customers Not Receiving Order or Shipping Notifications
Facebook Blocked My Account from Sending Messages
Why Facebook Blocks Your Page Messenger (and How to Prevent It)
Monitor Your Page Quality & Insights to Prevent Restrictions
Device & Display
Unable to Upload the Receipt via Phone
Change Your Locale for Date Format
How to Change DNS on Windows to 1.1.1.1
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Orders with Non-Stackable Statuses
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Order Statuses
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