Orders with Non-Stackable Statuses
This article explains each non-stackable order status so you know what action to take.
Ready to Ship
Section titled “Ready to Ship”An order with this status has been payment-verified and is queued for packing and shipment.
The system automatically sends a notification to the customer when the status changes to Ready to Ship.
For online payments, the system sets the order to Ready to Ship automatically when the customer selects a shipping option such as “Ship now”, “WM”, or “EM” and payment is verified.
Shipped
Section titled “Shipped”An order with this status has been collected by the courier.
The system automatically sends a shipped notification to the customer.
Locked
Section titled “Locked”Use this status when you need to put an order on hold until an issue is resolved.
While an order is locked, the customer cannot upload a receipt or submit their shopping cart. The order stays locked until you change it to another status.
Preorder
Section titled “Preorder”Use this status to hold preorder items until stock arrives.
The customer can still complete payment — either offline or online — and fill in all details to submit their cart. The status stays as Preorder even after the system detects a payment. You can also use this status for other purposes when needed.
No Stack
Section titled “No Stack”An order with this status is not stacked with other orders.
The customer can still complete payment — either offline or online — and fill in all details to submit their cart. Once the system detects a payment, the status updates to Paid, and the order becomes stackable.
Cancelled
Section titled “Cancelled”Changing an order status to Cancelled cancels all items in that order.
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