Facebook Blocked My Account From Sending Messages
Boxify sends order notifications and checkout links to customers through Facebook Messenger.
However, sometimes Facebook may temporarily block your Page from sending messages.
This is a platform policy behavior — not a Boxify system error.
What Does “Blocked” Mean?
When your Page is blocked from messaging, you may see messages such as:
- “Your Page can’t send messages right now.”
- “You can’t reply to this conversation.”
- “Messaging temporarily restricted.”
- “Please secure your account.”
These indicate that Facebook has limited your ability to send messages, often due to policy triggers related to messaging behavior.
Why This Happens (Updated 2026)
Facebook may restrict messaging for a Page when it detects:
1. Suspicious or High Volume Activity
Rapid or repetitive messaging that looks automated or spam-like.
2. User Reports of Spam
If users report messages as spam or harmful, Facebook may restrict messaging.
3. Violations of Facebook Messaging Policy
This includes:
- Sending unsolicited promotional content
- Repeated broadcasts outside allowed time windows
- Excessive auto replies
Note: Facebook’s rules and enforcement continue to evolve.
How It Affects Your Customers
While your Page is restricted:
✔ Order notification messages may not be delivered
✔ Customers may not receive payment links
✔ Automated replies may fail
✔ Messenger actions may be limited
This restriction can stop Boxify’s message delivery temporarily.
How To Resolve Messaging Restrictions
✅ 1. Review Page Quality
Go to:
➡ Facebook Page → Page Quality / Support Inbox
Check for:
- Policy violations
- Spam reports
- Temporary restrictions
✅ 2. Reduce Spam-Like Messaging Behavior
Avoid:
- Repeating identical auto messages
- Sending message bursts to many users
- Messaging outside the 24-hour interaction window
✅ 3. Avoid Incentivized Sharing Abuse
Do not encourage users to share or comment in ways that violate platform rules.
✅ 4. Wait for Restriction Lift
Some restrictions are temporary and will be lifted automatically after a cooldown period.
What This Is NOT
- ❌ Not a Boxify bug
- ❌ Not caused by keyword setup
- ❌ Not caused by Messenger system issue
It’s caused by Facebook’s platform policy and automated protection.