Step 1: Login to Boxify
Go to:
Setting → FB Utility Messages Templates
Step 2: Open Message Template Editor
- Scroll down to Message Template Editor
- Under Message Type, select “Cart & payment link (boxify_cart_checkout_link)“
Step 3: Fill in the Header
- You may name it according to your preference
Suggested examples:
- Order Payment Reminder
- Cart Payment Link
- Order {{orderNumber}}
⚠ Avoid promotional wording.
Step 4: Fill in the Body Message
Keep the message:
- Clear
- Transaction-focused
- Non-promotional
Example (Safe Version):
Your order {{orderNumber}} is ready.
Please proceed with payment using the link below.
If you need assistance, feel free to contact us.
Step 5: Enable Button URL (Important)
✔ Tick “Use Button URL (orderNumber)“
Why this is important:
Some customers may not be able to receive clickable links directly.
By enabling this option, they can click the button to access their cart and complete payment.
How the System Sends Messages
- Within 24 hours → Standard Message
- After 24 hours → FB Utility Message Template
Boxify will automatically switch to Utility Message when necessary.
Important: Facebook Approval Required
Every time you create or edit a Utility Message template,
the template must be submitted to Facebook (Meta) for approval.
During this review period:
- The template cannot be used immediately
- You must wait until Facebook approves it
- Only approved templates can be sent successfully
We recommend finalising your message content carefully before saving,
to avoid multiple revisions and additional waiting time.
If a template is rejected, please review the content and ensure:
- No promotional wording is included
- The message is strictly transaction-related
Best Practices
When creating your Utility Message, ensure it is:
✔ Clear
✔ Short
✔ Transaction-related
✔ Free from promotional language
Remember:
A Utility Message is for transaction updates, not marketing.