The Instagram Conversation Manager helps you manage high volumes of Instagram Direct Messages efficiently — especially during product launches, promotions, and live sessions.
It centralizes customer conversations so you can respond quickly and avoid missing important messages.
Where to Find Conversation Manager
You can access Conversation Manager inside your Boxify system.
Follow these steps:
1. Log in to your Boxify Dashboard
2. Go to the right-side menu
3. Click on Tools
4. Select IG Conversation Manager
From there, you can manage your Facebook or Instagram conversations.
Why Use Instagram Conversation Manager?
During active selling sessions on Instagram:
• Many customers may send DMs at the same time
• Messages can be easily missed
• Replies may be delayed
• High messaging activity may cause temporary sending limitations
Instagram Conversation Manager helps you:
✔ View incoming messages in an organized layout
✔ Track customer inquiries efficiently
✔ Respond faster during busy periods
✔ Reduce operational pressure during campaigns
When Is It Most Useful?
Instagram Conversation Manager is especially helpful when:
✔ You are running Instagram Live
✔ You launch limited stock products
✔ You run promotions or flash sales
✔ Many customers DM to place orders
✔ You receive repeated inquiries
How It Supports Order Collection
If Message Capture is enabled:
✔ Customers can send keywords via Instagram DM
✔ Orders are created automatically (if keyword & stock conditions are met)
✔ Payment link / cart is sent via Instagram Direct Message
Conversation Manager helps you monitor and manage these interactions smoothly.
Best Practices for Instagram Messaging
✔ Encourage customers to DM directly to initiate interaction
✔ Respond within 24-hour interaction window
✔ Avoid repetitive copy-paste replies
✔ Maintain natural conversation tone
✔ Monitor message volume during peak periods
Important Notes
Instagram messaging behavior is subject to platform rules.
Message delivery may be affected by:
• Interaction window limits
• Account status
• Messaging volume
• Platform restrictions
Conversation Manager improves visibility and efficiency but does not override Instagram platform policies.