Sell via Messenger

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Sell via Messenger

Allow customers to place orders directly through Facebook Messenger using keywords.

Messenger Comment Selling works the same way as post comment selling,
but customers send the keyword through Messenger instead of commenting on a post.

How Messenger Ordering Works

1. You create keywords for your products in Boxify.
2. Customers send the keyword + quantity via Messenger.
3. Boxify detects the message automatically.
4. An order is created and checkout instructions are sent to the customer.

When Should You Use Messenger Selling?

Messenger selling is useful when:

• Customers prefer private ordering
• You want to avoid public comments
• You promote products via direct messages
• You use auto-reply to guide customers

Setup Required

Before using Messenger selling:

• Ensure your Facebook Page is connected to Boxify
• Set up Messenger auto-reply (if needed)
• Check domain whitelist and permissions

🔗 Messenger Setup Guide

Important Notes

• Facebook messaging policies may affect automated replies.
• If customers cannot receive messages, check page restrictions or permissions.
• If permissions expire, reconnect your account.

Troubleshooting

If Messenger orders are not generated:

• Check keyword spelling
• Verify Messenger permissions
• Review platform restrictions

🔗 View Troubleshooting Guide