Shipping notifications inform customers when their orders move into fulfilment stages such as Ready to Ship or Shipped.
In Boxify, these notifications can be sent through:
- Standard Message (System Message)
- FB Utility Message
1️⃣ Standard Shipped Notification
By default, Boxify provides a Standard Shipped Notification.
Merchants can configure this message under the system message settings.
Go to Setting > Shipped Notification
When the order status changes to:
- Shipped
The system will automatically send the standard shipping notification.
⚠ Limitation of Standard Messages
Standard messages are subject to Facebook’s 24-hour messaging rule.
This means:
- If the customer interacted with the page within 24 hours → The message will be delivered normally.
- If more than 24 hours have passed → The message may not be delivered.
Before FB Utility Message was introduced, some customers did not receive shipped notifications because of this limitation.
📌 How It Works Now
If:
- Customer is within 24 hours → Standard message works.
- Customer is outside 24 hours → System uses the configured FB Utility Message template.
This ensures customers receive shipping updates regardless of interaction timing.
3️⃣ Ready to Ship vs Shipped
Both statuses are considered fulfilment updates.
🔹 Ready to Ship
Indicates the order is prepared for dispatch. Configure this under Setting > FB Utility Message
🔹 Shipped
Indicates the order has been dispatched.
Both can trigger shipping notifications.
4️⃣ Important Notes
✔ FB Utility Message template must be properly set up and approved.
✔ If Utility Message is not configured, shipping notifications may fail outside the 24-hour window.
✔ Shipping notifications do not confirm payment — they only reflect fulfilment status.
5️⃣ Best Practice for Merchants
- Keep Standard Shipped Notification enabled.
- Set up and approve FB Utility Message template.
- Add tracking number before marking as Shipped for better customer experience.
Quick Summary
- Proper template setup ensures full coverage
2. Shipped Notification = fulfilment update
3. Standard message works within 24 hours
4. FB Utility Message allows sending beyond 24 hours