Facebook Messaging Error Messages — What They Mean & What To Do
When sending messages through Facebook Messenger, you may see error messages returned by Facebook.
These errors come directly from Facebook’s system and are not generated by Boxify.
Below are common error messages and how to handle them.
You might find some common facebook error codes listed here for more understanding.
“Message failed to send”
Failed to send : This message cannot be sent outside of the allowed 24-hour window
Possible Reason:
- User did not interact within 24 hours
- Messaging window expired
What To Do:
✔ Ask the customer to send a message such as “hi” or “cart” to reopen the interaction window
✔ Then resend the message
“This Page is not allowed to send messages”
Possible Reason:
- Page messaging restriction
- Page Quality warning
- Security or spam trigger
What To Do:
✔ Check Page Quality in Facebook
✔ Review Support Inbox for restriction notices
✔ Reduce spam-like messaging behavior
If restriction remains, wait for Facebook to lift the limitation.
“Permission Error” / “Invalid OAuth Access Token”
Possible Reason:
- Facebook Page permission expired
- Page disconnected
- Token expired
What To Do:
✔ Go to Boxify Sign up page -> Login with Facebook / Login with Facebook For Business
✔ Reconnect your Facebook Page
✔ Remove and re-add integration if necessary
“User not reachable” / “Cannot send message to this user”
"message": "(#200) This person isn't available right now.", "type": "OAuthException", "code": 200, "error_subcode": 1545041, "fbtrace_id": "**************"
Possible Reason:
- User blocked the Page
- User privacy settings prevent message
- User deactivated account
What To Do:
✔ Ask customer to message the Page directly
✔ Confirm they did not block the Page
If still unreachable, it is user-side restriction.
“Rate limit exceeded” / “Application request limit reached”
Possible Reason:
- Facebook messaging quota reached
- High volume of messages in short period
What To Do:
✔ Pause messaging temporarily
✔ Avoid sending bursts of similar messages
✔ Encourage customers to message first
Quota resets automatically based on platform rules.
“Spam detected” / “Your account appears to be sending spam”
Possible Reason:
- Repetitive automated replies
- High user spam reports
- Engagement bait behavior
What To Do:
✔ Reduce repetitive messaging
✔ Avoid identical broadcast messages
✔ Check Page Quality
Some restrictions are temporary.
“Content blocked” / “Message violates community standards”
message: (#2022) You have been temporarily blocked from performing this action.
Possible Reason:
- Message contains restricted words
- Facebook policy detection triggered
What To Do:
✔ Review message content
✔ Avoid sensitive or flagged wording
✔ Simplify text
How to Handle Errors Efficiently
When you see an error:
1️⃣ Read the error message carefully
2️⃣ Match it with the list above
3️⃣ Follow the suggested action
4️⃣ If issue persists after checking all steps, contact Boxify Support
When to Contact Support
Contact Support if:
✔ You reconnected Page and still cannot send
✔ Multiple customers report same issue
✔ Error persists after 24 hours
✔ You are unsure how to interpret the message
Please provide:
- Screenshot of error
- Page name
- Time of occurrence
- Affected user (if applicable)
This helps faster resolution.
Important Note
Most Messenger errors are caused by:
- Platform rules
- Permission expiration
- Interaction window limitation
- Page restrictions
Understanding these messages helps reduce downtime and unnecessary delays.
Why?
When you see the error message above, it means the user deletes the conversation with you.
Solution:
You will still be able to send the message through the search from Facebook messenger to this user even if the conversation is deleted. The recipient will receive a request to create a new conversation with you. No error is generated.
If you wish to find out more about Privacy & Policy in Messenger, you can visit Facebook Messenger Help Center.
