The benefits of the Facebook persistent menu:
- The interaction of the messenger between your page & customers will extend the time for the page messenger to send the order update to customers.
- Save time for both parties.
- Reduce messenger flood.
- Increase the efficiency of customer service.
Set up the auto-reply in inbox
![](https://learn.boxify.io/wp-content/uploads/2020/05/FB-inbox-Set-up-auto-reply.gif)
Step 1: Go to your Facebook page and click on the Meta Business Suite on the left menu. Then, Click the Inbox icon() on the left menu.
Step 2: Click on the Automations () icon on the top and scroll to the Frequent asked questions, click the ‘Edit‘ icon.
Step 3: Click the button ‘Add another questions‘ and the ‘Edit‘ icon.
Add the questions
![](https://learn.boxify.io/wp-content/uploads/2020/05/Auto-reply-my-orders.gif)
Follow the steps to add the My orders, shop now and My shopping cart in the questions and add them to the menu.
Step 1: Click the button ‘Add another questions‘ and the ‘Edit‘ icon.
Step 2: Put the wording My Orders into the questions.
Step 3: Toggle on the button of ‘Add on menu‘. then click the button ‘Save Changes‘.
Step 4: Repeat steps 1-3 to add to Shop now & My shopping cart.
The system responds to the button
My Orders: The system will send the summary of the last 6 orders & the status of the order.
My Shopping cart: The system will send the payment link of the active orders.
Shop now: The system will webstore & shopping cart link.