Group Comment Capture

Last modified: November 27, 2023
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Now you can capture comments inside Groups on Facebook! However, there are specific conditions that need to be met:

  1. Must be a public group.
  2. Only available within the Group’s Discussion.
  3. The page must own the Group as an Admin.
  4. Comments can only be made on the Page’s Post or a Post shared in the Group.
  5. Group settings must have ‘Private Replies’ set to ON.

Facebook Bug Alert

Due to a known bug on Facebook, there’s an issue with order notification messages:
Only customers within a 24-hour window can receive order notification messages. More details about this bug can be found here.

Important: Customers can always retrieve their latest shopping cart by PM the page “cart”.

How to Create a Group on Facebook

Creating a group on Facebook involves a few simple steps:

  1. Switch to your page role on Facebook.
  2. Go to https://www.facebook.com/groups/feed/.
  3. Tap on the “Create New Group” button.
  4. Fill up the necessary information, remembering to set it as a public group for this feature to work.
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