Hey! You will definitely want to know this

Having many orders is a good start. But, if you’re not managing the order will only create a big mess to yourselves. To prevent the messy & order stack, Learn how to manage order with Boxify FB Live System.

1) Assigned a permanant page admin account . **If the admin been removed from page, the connection of the system will be terminated.

2) Not to use the connected page admin account as customer service account to reply customer’s comment. ** Too many of similiar comment in short succession will have the chance to be banned by Facebook.

3) Do not share the connected page admin account. **Facebook will request the account owner to change password when they’ve found this account being used in difference devices. This action will terminate the connection of the system.

Yes. System will auto generate message to customer under these situations:
1) Order notification : When customer success order the item.
2) Order status notification: When seller mark the order status to “Ready to Ship”
3) Shipping notification: When seller mark the order status to “Shipped”

Remember that system won’t capture the order if you’re COMMENTING AS PAGE.

Just relax and do as usual. We have some tips for you and you will definitely can do it better!!

You can filter from Order items. ADD FILTER>CreatedAt start>CreatedAt end>export to excel>get the summary from excel > Sum the amount in Excel

Yes, you can! But the 2nd connected admin will overwrite the authority of the 1st connected. Therefore, we suggest to use 1 admin only. ** The admin who hold the authority must be a permanant admin of the page.

: There are few possibility that your customer won’t receive order notification.
1) Stock Zero – If you’re using the function of commenting keywords, you must make sure the stock has enough of quantity for your customer to place order. Where to check it?Keywords

2) Keyword activation – Please check if you have activated the keyword if you’re use to deactivate keywords after a live.

3) Customers have disable messaging.

4) Customers have deleted the comment.

5) Customers key in wrong keyword format while placing order.

6) Customers have blocked your page.

7) Facebook block your messaging permission.

8) Customer strong privacy setting that cause all the pages cannot PM them.

9) Refer to Facebook policy for more https://developers.facebook.com/docs/messenger-platform/policy

Facebook has limited the speed of sending the message. You will definitely having this issue when your sale is increasing. We advise not to delete the video immediately after your live to allow all the message to reach your customers.

May allow a few second for the system to process the shopping cart to customer. To prevent spam, the shopping cart will only show once regardless how many times of requesting within 5 minutes.

System will capture all orders as long as the customer key in the correct keyword format.

You can use the comma(,) to do it for you. Example : Set A, Japan Scallop 30/40 1kg, crab meat (400g) 2pkt, Sotong flower 1 kg. Type your description in this way can help you to separate the row for the items.