Comment selling is a kind of new trend business model that is commonly seen in social media like Facebook or Instagram. The high frequency & quality of interaction that happens on social media will bring a higher conversation rate in selling.

How’s Boxify capturing the order?

Boxify has designed a way for Facebook sellers to collect orders seamlessly.

Comment selling is all about Keywords. The customer comments on the correct keyword+quantity on any post or video from the page to place the order.

For seller

Suggestion on Keywords creation

Make the keywords simple & easy:

• For boutique, you may create it following the sequence of code color size (eg. 6014redM) since most of the customers will remember the product code that they prefer.
• For groceries, and frozen foods, you may create a short keyword with the same length. Eg A001,A002.

Few notes on keywords

• Duplicate Keywords: The system will auto-activate the keywords latest created if found duplicate keywords.
• Order capture based on the comment: The system captures the order base on per comment.
• Anti-spam: The system has an anti-spam design, in which the same keyword comment within 5 mins, the system will only capture once.
• Zero stock: The system won’t receive the order if the stock left is zero stock.
• Outdoor live stream: Comment selling is the perfect tool for you if you have a plan to doing outdoors live. The function of the system to capture the order will amaze you & it will work regardless of your internet speed.
• Prepare earlier: Prepare the keywords before the live stream start. In any case, you will need to change the keyword during the live stream, the system will need 3-5 seconds to update the change.
• Adjustment on the stock: The stock quantity will not tally if you adjust it during the time of selling. Because the stock quantity is real-time deductible.
• Stock deduct: The stock quantity will be deducted when the customers comment on the order. The stock quantity will be added to the stock left when the items/orders have been cancelled.

Few things to take note of when customers comment on the order.

• If you have set the keyword as AB1.
  Customers must comment on the keyword correctly with or without space.
  Eg: AB1+1, AB1x1, AB1 + 1, AB1 x 1✅
  Eg: A B1+1, AB 1+1, A B 1+1❌
• Reminding customers to comment a correct quantity after the keyword.
• Reminding customers about the same comment within 5mins will only be captured once. This is to prevent comments from being spam.
• Guide your customer to comment like this if they want to order more than 1 item,
  Eg: AB1+1
     AB2+1
  AB3+1

We strongly advise you to mock the purchase on your page to run through the whole process. With this experience, you can better guide your customers and answer their questions.