About Comment Selling

Last modified: November 25, 2022
Estimated reading time: 2 min

Comment selling is a kind of new trend business model that is commonly seen in social media like Facebook or Instagram. The high frequency & quality of interaction that happens on social media will bring a higher conversation rate in selling.

How’s Boxify capturing the order?

Boxify has designed a way for Facebook sellers to collect orders seamlessly.

Comment selling is all about Keywords. The customer comments on the correct keyword+quantity on any post or video from the page to place the order.

For seller

Suggestion on Keywords creation

Make the keywords simple & easy:

  • For boutique, you may create it following the sequence of code color size (eg. 6014redM) since most of the customers will remember the product code that they prefer.
  • For groceries, and frozen foods, you may create a short keyword with the same length. Eg A001,A002.

Few notes on keywords

  • Duplicate Keywords: The system will auto-activate the keywords latest created if found duplicate keywords.
  • Order capture based on the comment: The system captures the order base on per comment.
  • Anti-spam: The system has an anti-spam design, in which the same keyword comment within 5 mins, the system will only capture once.
  • Zero stock: The system won’t receive the order if the stock left is zero stock.
  • Outdoor live stream: Comment selling is the perfect tool for you if you have a plan to doing outdoors live. The function of the system to capture the order will amaze you & it will work regardless of your internet speed.
  • Prepare earlier: Prepare the keywords before the live stream start. In any case, you will need to change the keyword during the live stream, the system will need 3-5 seconds to update the change.
  • Adjustment on the stock: The stock quantity will not tally if you adjust it during the time of selling. Because the stock quantity is real-time deductible.
  • Stock deduct: The stock quantity will be deducted when the customers comment on the order. The stock quantity will be added to the stock left when the items/orders have been cancelled.

Few things to take note of when customers comment on the order.

  • If you have set the keyword as AB1.
    Customers must comment on the keyword correctly with or without space.
    Eg: AB1+1, AB1x1, AB1 + 1, AB1 x 1✅
    Eg: A B1+1, AB 1+1, A B 1+1❌
  • Reminding customers to comment a correct quantity after the keyword.
  • Reminding customers about the same comment within 5mins will only be captured once. This is to prevent comments from being spam.
  • Guide your customer to comment like this if they want to order more than 1 item,
    Eg: AB1+1
       AB2+1
    AB3+1

We strongly advise you to mock the purchase on your page to run through the whole process. With this experience, you can better guide your customers and answer their questions.

Was this article helpful?
Dislike 0
Views: 296
Select Language