Comment selling allows customers to place orders by commenting on your Facebook posts or live videos using specific keywords.
How It Works?
- Keyword Setup: Assign a unique keyword to each product (e.g.,
A1,B2).
2. Customer Comment: Customers comment with the keyword and quantity (e.g., A1+2).
3. Order Capture: Boxify detects the comment and sends a private message with the order details.
Tips for Effective Keyword Creation
Make the keywords simple & easy:
- Keep it Simple: Use easy-to-remember codes (e.g.,6014MRED for a red medium-sized item).
- Consistency: Maintain a consistent format for all products.
Important Notes
- Duplicate Keywords: If duplicate keywords exist, the system activates the most recently created one.
- Comment Frequency: Repeated comments with the same keyword within 5 minutes are only captured once to prevent spam.
- Stock Management: Stock is deducted in real-time when an order is placed. Adjusting stock during a live session may lead to discrepancies.
- Zero Stock: Orders won’t be captured if the product is out of stock.
- Outdoor Live Streams: Boxify’s system is optimized to work effectively even with varying internet speeds.
Best Practices
- Pre-Live Preparation: Set up all keywords before starting your live session. Any changes made during the live may take 3–5 seconds to update.
- Customer Guidance: Educate customers on the correct commenting format:
- Correct:
AB1+1,AB1 x1 - Incorrect:
A B1+1,AB 1+1 - Multiple Orders: For ordering multiple items, customers should comment separately:
Eg: AB1+1
AB2+1
AB3+1
We strongly advise you to mock the purchase on your page to run through the whole process. With this experience, you can better guide your customers and answer their questions.