Skip to content
Boxify | FBL learning center
Menu
Home
Blog
Contact
Select Language
Yelp
Facebook
Twitter
Instagram
Email
Select Language
Open in ChatGPT
Need some help?
Tip: Use arrows to navigate results, ESC to focus search input
Customer Management
9 articles
Customer Data & Checkout Flow
2 articles
Customer checkout process
Export Customer info
Conversation & Automation
3 articles
Boxify AI Assistant (Powered by GPT)
Facebook Conversation Manager
Instagram Conversation Manager
Customer Profile & CRM
4 articles
Customers Contact
Blacklist customers
VIP Tier
Credit — Overview & How It Works
Features
2 articles
13/09/20: A minor tool that ease your job during live
15/08/20 Bulk Print Delivery Orders & Invoice
Get Started – Start Selling with Boxify
1 article
Quick Start Checklist
Promotion & Customer Retention
21 articles
Promotion & Customer Retention Overview
1 article
Promotions & Customer Retention Overview
Customer Rewards
3 articles
Credit — Overview & How It Works
Credit — Setup
Credit – Management Guide
Discount Tools
5 articles
Voucher Setup & Configuration
Vouchers — Management & Order Handling
Voucher Campaign Strategy Guide
How to Use Description Tags as Promotion Tools
Shipping Strategy Design Guide
Membership
1 article
VIP Tier
Demand Generation
2 articles
Waitlists (Backorder)
Comment Picker (Lucky Draw)
Campaign Ideas
2 articles
How to Combine Shipping Tags with Other Tools
Advanced Campaign Combination Guide
Engagement & Interaction Tips
7 articles
Marketing Messages — Feature Update
How to Increase Your Engagement on Facebook
Live Selling Engagement Checklist
Instagram Engagement Guide
Common Engagement Mistakes to Avoid
Show all
Processing Orders
39 articles
Order Operations
15 articles
Order Items – Item Handling
5 articles
How to Print Orderitems Using Thermal Printer
About the ordered items
Edit/update from the Order Items
Refine search in Order Items
Order item tag
All Orders – Order Actions
10 articles
Order Management Actions
8 articles
Manually Create Orders in the Boxify system
Split order to ease your job on order managing
Combine Orders into One
Manage on Preorder with the prefix tag
Edit/update in the All Orders
Show all
Order Status Behaviour
2 articles
Orders with Not Stackable statuses
Orders with Stackable statuses
Manage Payments
5 articles
Payment Methods Setup
2 articles
Set Up Online Payment Methods in Boxify
Set up Offline Payment in Boxify
Payment Processing
2 articles
Online Payment vs Offline Payment
Orders with Payment gateway
Payment Reconciliation
1 article
Payment Reconciliation
Packing & Shipping
16 articles
Choosing Courier
7 articles
How to compare couriers in Boxify
Courier usage overview (based on merchant usage patterns)
DHL – Best for operational stability
NinjaVan – Suitable for high-volume local delivery
Poslaju – Basic nationwide delivery option
Show all
Courier Integration
6 articles
Connect J&T Express Malaysia Account
Connect DHL Account
Connect POS MALAYSIA Account
Connect Line Clear Account
Connect Ninja Van Account
Show all
Packing Orders
1 article
The process to pack orders
Shipping Without Integration
2 articles
Put in the tracking number in a single order
The process to ship with Easyparcel
Bukku Accounting for Einvoice
2 articles
Posted Orders into Bukku to generate Invoices
1 article
How to Post Orders from Boxify to Bukku (Create Invoices)
Set up Bukku Integration
1 article
How to Set Up Bukku Integration in Boxify (Full Guide)
Upload orders to the Accounting system
1 article
Export orders to the Autocount excel format
Products & Keywords
8 articles
Tiered Prices
Smart Out of Stock Suggestion
Adding Keywords
Bulk activate/deactivate the keywords
Bulk upload Photos & video link
Show all
Reporting
8 articles
Analytics & Insights
2 articles
Top spenders report
Analytic Dashboard
Understanding Revenue in Boxify
2 articles
About the Pending Revenue
About the Revenue
Order Reports
1 article
Run a report on the orders according to the order status
Sales & Collection Reports
3 articles
Run through a sales report
Run through a payment received report
Manage the collections
Set-up the system
21 articles
Sign up Boxify
3 articles
Check Your Facebook Business Setup
Sign up
Troubleshooting for connecting Boxify
Standard Messages template
4 articles
Setting on the messages
Payment Message
Important Information
Order notification
FB Utility Messages Templates
2 articles
How to Use Facebook Utility Message in Boxify (Avoid the 24-Hour Rule Limitation)
How to Set Up FB Utility Message in Boxify
Setting Parameters
7 articles
Setting on the messages
Setting on Admin Panel
Setting Up Live Window
DO & Inv Fields
Live setting
Show all
Setting Payment Methods
3 articles
Online Payment vs Offline Payment
Set Up Online Payment Methods in Boxify
Set up Offline Payment in Boxify
Setting Shipping Fee
1 article
Set up the shipping fee
Setting Pin comment Template
1 article
Pin Comment Template
Setting Webstore
1 article
Connect Webstore to Facebook
Social Selling
23 articles
Comment Selling
4 articles
Comment Selling – Overview
Sell on Instagram
Sell via Messenger
Sell on Facebook
Live Window
5 articles
Setting up Live Window
1 article
Setting Up Live Window
Live Window Operations
4 articles
Live Window – Facebook Advanced Selling
The order created with manually way in Live Window
Read the comments without Facebook filtration
Comment Picker (Lucky Draw)
Platform Setup
5 articles
Facebook & Messenger Setup
4 articles
Whitelisted Domains on the Facebook page
Remove or Refresh Connected Facebook AppRemove an app that you’ve added to Facebook
Messenger Setup Guide — Enable Message Capture
Set up Auto reply in the messenger
Instagram Setup
1 article
Collect order from Instagram
Live Selling Best Practices
2 articles
Facebook’s Graphic (Overlay).
Get the video-embedded link from Youtube & Facebook.
Platform Issues
5 articles
Facebook Permission Expired
1 article
Facebook permission expires
Facebook Restriction / Account Limitations
4 articles
Monitor Your Page Quality & Insights to Prevent Restrictions
Facebook Security & Spam Protection Alerts — What It Means
Facebook block my account from sending message
Facebook Jail / Account Restrictions
Troubleshooting
2 articles
Customers Commented Correct Keyword but No Order Was Created
Troubleshooting on FB Messaging
Webstore
7 articles
About Webstore
Create Product Categories
How to Create Product Variants
Create the Selections
How to Assign Variants, Selections & Categories to Products
Show all
Detailed Explanation
3 articles
Recommended Flow
Admin Panel Overview
To save your time by following the step to manage the orders
Excel
7 articles
How to download and setup Libre office
Combine addresses into 1 line
Total Sale in your Excel
Export Order Items & Filter in Excel
Show Mandarin/Chinese in Excel
Show all
Facebook
1 article
Group Comment Capture
Troubleshooting & Tips
10 articles
Change your locale for date format
Switch From Business Suite to Business Manager
Boxify FB Live system in your phone
Hey! You will definitely want to know this😬😬
Bulk change the order status
Show all
