Send Payment Links with One Button

Open in ChatGPT

Facebook restricts businesses from sending messages to customers outside a 24-hour window from the customer’s last interaction. This can make it difficult to follow up with customers about unpaid orders. Boxify’s Mass FB Send button helps you manage this within Facebook’s rules.

What is Mass FB Send?

Mass FB Send is a button that sends payment links to multiple customers at once.

Why is Force Send risky?

FB Button

Force Send lets the system message customers who are outside the 24-hour window.

Caution

If those customers block or report the message, Facebook may issue a warning to your page. See the Facebook Messenger policy for details.

Why should customers message your page first?

Tools › MASS FB SEND

When a customer sends your page a message first, they open a 24-hour window. This allows Boxify to deliver their payment link without triggering a warning. See the Facebook Messenger policy for details.

Other ways to send a payment link

1. Open the order, go to the MSG tab, copy the payment link, and paste it into Messenger manually.
2. Ask the customer to type CART in your page’s Messenger to receive their payment link automatically.
3. Add a persistent menu to your page’s Messenger so customers can check their order status themselves.

See also:

• Set up Auto reply in the messenger
• Monitor Your Page Quality & Insights to Prevent Restrictions